We deliver and pick up between the hours of 9AM and 3PM. It is important that you notify your property owner/manager of your order with Rockabye so items are not moved by housekeepers or maintenance staff.
Beach Houses – Orders will be delivered and picked up at a covered street level location of the property. Items are enclosed in bags. We recommend your save the bags for enclosing items at the end of your rental. On departure, all items should be returned to the same location for our staff to pick up.
Condos/Apartments – If an elevator is available, we will deliver to your rental property. We must have access to the rental property for delivery. Therefore it is important that you provide us with property management contact information or a Lockbox / Door access code.
Our staff will not deliver items up/down staircases. If items are not returned to the delivery location on check out, a $200 fee will be assessed.