Our refund and returns policy is based on a Rental business. Thus, assure you have selected the items you want prior to confirming your order. Payment is due at the time of order confirmation. Customers or their agent must notify Rockabye Baby Rentals by phone or email within 24-hours of receipt of the rental order if an item is not functioning properly, so our staff can bring a replacement. There are no refunds provided once items leave our warehouse. No refunds are provided for cancelation at the time delivery, for unused items, or for toys due to a child’s lack of interest.
Should you need to cancel, please review our cancelation policy. Cancelations due to weather events preventing travel can be rescheduled to new dates, or a store credit can be provided for use at another of Rockabye’s locations or dates. No credits are available once orders have been delivered.
If a cancellation is made, the order will be canceled and a refund issued to the original payment method, in compliance with our Cancelation Policy.
We only replace items if they are defective or damaged. If you need an exchange, call our office at 281-550-7885 and we will arrange to pick up the damaged item and replace it during business hours. We are not able to exchange items outside business hours or on holidays.
Contact us at 281-550-7885 for questions related to refunds and returns.