delivery pick up policy - rockabye

Delivery – Pick up Policy

Life after a global pandemic – Due to the ongoing threat of COVID-19, it has been necessary to maximize the safety of our staff and customers. Beginning March 2020, Rockabye will only offer doorstep Delivery Pick up for all rental items. We regret this necessary change, but we feel it is for the benefit of all, especially our tiny customers.

  • Set up/Take Down inside occupied residential locations is no longer offered.
  • Delivery Pick up must be made at a time when the customer or their designated contact is available to take items inside. In some situations if there is a covered porch and minimal theft risk, we can arrange to leave items on a front porch pending customer arrival.
  • Where possible, items will arrive in bags. Please keep bags in a secure location to re-bag used items for pick up.
  • Some oversized items cannot be bagged, such as cribs and some strollers.
  • If pick up is not pre-arranged, upon departure from your location, please place all rented items on the front doorstep by 10AM for pick up by our staff. Then notify us of your departure. You can text your local representative or an email can be sent to [email protected] with the last name on the order, city and departure time.