baby gear rental faq

Baby Gear Rental FAQ

Rockabye answers questions daily. Many answers can be found in our Baby Gear Rental FAQ.  If you don’t find the answer to your question, then Call us +1-281-550-7885, we are happy to help.

Q. Is the baby gear sanitized?

Our cleaning process is extensive. All baby gear including crib mattresses are cleaned with Simple Green D pro 5 after each rental. This cleanser is a hospital grade disinfect for bacterial, viral, mold/mildew; including MRSA, Hepatitis B & C, Herpes Simplex Virus Type 1 & Type 2, HIV/AIDS virus, Human Coronavirus, Avian Influenza and many more. Linens are professionally laundered in dye and perfume free detergent.

Following the initial cleaning, we steam items at 160 degrees to kill any possible bedbugs and lice. No other baby equipment rental company offers this level of sanitization. All Baby gear is safety inspected to assure any damaged, recalled or excessively worn equipment is removed from our rental inventory. Read more about our cleaning process.

To assure baby gear remains clean and dust free, we individually bag each item prior to storage.

Q. Does the equipment meet current safety standards?

We purchase Baby Gear new and register every item with manufacturers. All items are JPMA certified and meet or exceed U.S. Federal Safety standards. Our cribs comply 16 CFR 1219 and 16 CFR 1220 safety standards for Cribs. We are registered with the Consumer Product Safety Commission (CPSC) to receive all product recall notices. If an item in our inventory is recalled, we immediately remove it from use permanently.

Q. Are there a minimum number of days I must rent baby gear?

No date range is required. However, we do have minimum rental amount required per. The minimum required is $40. This is not inclusive of delivery fees.

Our rental prices listed for items do not include delivery fees. Yes, delivery fees apply for all delivered orders. Delivery fees are added during the “Check Out” process. Delivery fees are based on the distance of the delivery location from our closest warehouse location. Keep reading our Baby Gear Rental FAQ.

Q. When does the baby rental term start and end?

Rental term begins at the time you, or your authorized agent, accepts possession of the baby gear. The rental term ends on the date you designate in the order. On the date of scheduled pick up, items should be made free of food, diapers, and debris. Washing of linens is not necessary. Items should be ready for pick up by 10AM, earlier if an early pick up is requested.

Q. Do you carry insurance?

Rockabye Baby Rentals is fully insured. Our insurance covers equipment while in our possession, during transport of equipment, and while our staff is on location delivering and picking up. However, due to the nature of rented items, insurance does not extend to the renter upon possession. At the time you or your designated agent accepts possession, liability shifts from Rockabye to the customer. Just like with cars and other rental items, you become responsible once you take possession.

Q. Can you deliver to my hotel prior to arrival?

In most cases, yes. All items are left at the concierge or bell desk under your name. If your room is ready at the time of delivery, some properties will escort us to the room to place your items in it.

It is important you notify the hotel of your rental with Rockabye. Please return baby rentals to the bell desk or concierge to hold for Rockabye pick up. Only leave items in the guest room with the permission of the hotel to hold for Rockabye’s arrival.

We prefer crib rentals not move once set up. If a crib must move, it is important to fold it properly to fit through doorways without damage. Customers remain responsible for damage, theft and loss until items are in Rockabye possession. Please notify your hotel not to move equipment. Rockabye typically picks up from hotels at the end of the hotel’s designated Check-Out or if you prefer, we can pick up items directly from you prior to your check-out, within our service hours.

Q. Can I pick up the equipment myself?

We can arrange for self pickup and self return at some of our locations. Although, our insurance requires we deliver crib rentals and toddler beds to the destination of use. Keep reading for more answers on our Baby Gear Rental FAQ

Q. We will be staying at a private residence. Can you deliver prior to my arrival?

Absolutely. Provide us with the name, address and telephone number of the person at the residence where we are to deliver. We will contact them to coordinate a convenient delivery time to deliver your baby gear and crib rentals.

Q. Do you install car seats?

No. Due to liability and insurance restrictions, Rockabye personnel cannot install car seats or assist with installation of car seat rentals. Manufacturers Instructions are provided with each car seat. Also, upon request we can email an installation video to you prior to your rental begin date. In addition, you can find an Inspection Station by going to the SafeKids.org website.

International travelers should be aware that only car seats available for sale and use in the United States are legal for use. Therefore, save yourself the trouble of traveling with car seats that are not legal for use upon arrival. Also, Customs has been known to confiscate foreign car seats.

Q. Can you deliver to the Airport?

We only offer Airport Meet at Car Rental Agencies at the Houston Bush/IAH Airport and the New Orleans International Airport in order to offer this service, we must have your flight information and the car rental service you are using. Car Rental Agencies will not accept deliveries for travelers, nor will they hold rented items for us to pick up. Therefore, we MUST meet you to deliver and pick up the items you rent. We will need your cell phone number, Airline, Flight Number, Flight Arrival Time, and Car Rental Agency. It’s appreciated if you can text our representative to let us know you have boarded and are about to take off.

Timing and communication is critical to avoid wait times for both you and our staff. Our staff will contact you the day prior to your arrival to coordinate with you. It is helpful if customers keep us informed of any known flight delays. This allows us to arrive at an appropriate time and avoid excessive wait times. The Airport delivery fee allows for a 20-minute wait time, so please be aware that we are waiting for you. If you do not arrive within 20-minutes of your flight arrival, our representative will attempt to call you to assure you are on the way. If we cannot reach you, we will leave, and an additional delivery fee will be charged for a second delivery attempt. No refunds are provided for cancellation or no-show.

Q. Are there reasons I should not use the Hotel’s crib?

In some cases hotels offer cribs to guests. However, most do not offer full-size cribs. Hotel size or Mini cribs, in addition to pack n plays are common at hotels. Hotel size cribs have a maximum weight rating of 35-lbs or approximately 2-years of age. Rockabye has crib rentals in two sizes.

Many hotels only supply Pack N Plays which they call “cribs”. Pack N Plays have a weight limit of 30-lbs., so a child over that weight requires a real crib. Before you commit to using a hotel’s crib; be sure to ask about the size, the sheets and the condition. If you arrive at your hotel to find an unacceptable crib, give us a call. We will be happy to accommodate your crib rental needs based on availability.

Q. What if I am not happy with the condition of the equipment?

We are confident you will be happy with the condition of our baby equipment. We conduct safety inspections and sanitize each piece of baby equipment before each rental. If you are not happy, then we must be notified within 12-hours of delivery. We will replace a defective item with a suitable replacement as soon as possible. No refunds are available after delivery. Exchanges are not provided for items due to a child’s lack of interest or inability to sleep.

Q. What are the baby rental terms?

Baby Rental terms and conditions are on our website, thus We ask you to read them carefully. You agree to all the terms stated by completing a reservation. You may read our complete Terms and Conditions here, and our Privacy Policy here.

Q. When will you process my credit card?

Payment is due at the time of reservation. Payment reserves equipment.

Q. What is your cancellation policy?

Our cancellation policy is as follows:

  • More than 5-Days in advance of delivery – full refund minus the $20 non-refundable processing fee.
  • Within 5 to 2 of delivery date – 50% refund of the order total.
  • Inside 2-days of delivery date – no refund is provided.
  • No-show for self pick up or Airport drop off – no refund is provided.
  • We do not pro-rate once a rental has begun. Prior to the start of a rental, we are happy to adjust dates, rental periods, and rates. Refunds are not provided for early termination of orders or for unused baby gear.

Q. How far in advance should I make a reservation?

Place your baby equipment reservation as soon as you make your travel arrangements. We recommend reserving early when traveling during a holiday or peak travel period. We do sell out at peak seasons. Commonly, reservations begin 6-months prior to a major holiday. Place orders no less than 2 weeks of a major holidays, since Rockabye normally sells out of popular items like crib rentals. Should you have a last minute rental need, don’t hesitate to call. We will do our best to accommodate short notice requests.

We rent baby equipment on a First Come basis. Therefore, unpaid orders are subject to cancellation at any time.  Payment confirms orders. Keep reading for more answers on our Baby Gear Rental FAQ

Q. Why should I rent instead of traveling with my own baby gear?

The reasons are many and varied for renting baby gear. Airlines consider baby equipment additional and often bulky luggage, in addition they charge dearly for baggage. It’s less costly to rent in many cases. International travel has more restrictions than domestic, with many restrictions on luggage.

Increased security at Airports globally, plus increased luggage per person, equals a longer check in process for all. Airlines can, on occasion, damage and lose your baby equipment in transit. Baby gear is exempt from liability by the airlines in the ticketing terms and conditions. Traveling with a child can be comfortable experience when you know that your baby’s needs are ready for your arrival.