Frequently Asked Questions

Q. Is the equipment sanitized?
A. Yes, upon return from rental, all items are thoroughly cleaned and sanitized. At that time it is also safety inspected to assure damaged, recalled or stained equipment is removed from our rental inventory.

Q. Does the equipment meet current safety standards?
A. Yes, all Rockabye Baby Rentals equipment is JPMA certified and meets all U.S. Federal Safety standards. Our cribs have been replaced and comply with the new safety standards for Cribs. We are registered with the Consumer Product Safety Commission (CPSC) to receive all product recall notices. If an item in our inventory is recalled, we immediately remove it from use.

Q. Are there a minimum number of days I have to rent equipment?
A. No, but we do have minimum rental order of $40.

Q. When does the rental term start?
A. At the time of Delivery or Self Pickup. Items returned/picked up after 1PM will be charged for the day of pick up.

Q. Are you Insured?
A. Yes, Rockabye Baby Rentals carries insurance.

Q. Can delivery be made to our hotel prior to arrival and picked up after departure?
A. Yes, all items with the exception of cribs can be left at the bell desk under your name or left in your room, once permission to do so is organized between yourself and the hotel. Bell desk deliveries should be returned for pick up under the name Rockabye Baby Rentals. Cribs must be assembled/disassembled by our personnel. Renter is responsible for equipment until it is returned to Rockabye's possession.

Q. Can I pick up the equipment myself?
A. We can arrange for self pick up and return at all our location for most equipment. Cribs & Toddler Beds are not available for self pick up due to our insurance restrictions.

Q. We will be staying at a private residence; can delivery be made prior to my arrival?
A. Yes, once a contact name and number is provided.

Q. What is the law in Texas regarding Car Seats?
A. Sec. 545.412 and 545.413. Child Passenger Safety Seat Systems; Offense.

(a) A person commits an offense if the person operates a passenger vehicle, transports a child who is younger than eight years of age and less than 4-feet 9-inches in height, and does not keep the child secured during the operation of the vehicle in a child passenger safety seat system according to the instructions of the manufacturer of the safety seat system.

(b) An offense under this section is a misdemeanor punishable by a fine of not less than $100 or more than $200.

Proper Child Restraint Recommendations

Infants
- Birth to at least 1 year old AND at least 20 pounds, Infant only or rear-facing convertible

- Birth to at least 1 year old More than 20 pounds and less than 35 pounds, Rear-facing convertible designed for heavier infants

Toddlers
- More than 1 year old, more than 20 pounds, up to approximately 40 pounds, Convertible or forward-facing seat with harness

Other Children
- More than 40 pounds, ages 4-8 unless 4'9" tall, Belt-positioning booster (high-back or no-back)

Always Make Sure
Harness straps are at, or below, shoulder level.
Harness straps should be at or above shoulder level-check manual.
Belt-positioning booster seats are used with lap\shoulder belt combination only.

Remember
Do not place infants in the front seat of vehicles with active air bags.
5-point harnesses provide the best protection
Make sure the lap belt portion fits low and tight to avoid abdominal injuries.

Children 12 and under are safest when properly restrained in the rear seat. Keep children rear-facing as long as possible. Always refer to the child safety seat instructions and vehicle manufacturer's instructions for weight and height limits, proper use and installation.

Q. Can you install carseats?
A. Due to liability, Rockabye personnel cannot install car seats or assist with installation of car seats. Manufacturers Instructions are provided and you can click on the "LATCH" logo on our website to review installation videos. You can also check for an Inspection Station by going to the SafeKids.org website.

Q. Can we be met at the Airport?
A. We offer Airport Meet & Greet service. Since each airport is designed differently and has different security rules, please provide us with your arrival/departure information and car rental information, if available, so we can best assist you with these arrangements. We do not leave equipment with Car Rental Agencies due to damage and loss, we are happy to meet you at the car rental location.

Q. Are there reasons I should not use the Hotel's crib?
A. Some hotels claim to offer full-size cribs, but actually carry "hotel size or mini cribs". Many hotels do not use crib sheets; instead they wrap a regular bed sheet around the crib mattress. This is dangerous for infants and children and poses a suffocation and strangulation hazard. Other hotels only supply Pack N Play's which are not appropriate for many toddlers. Before you commit to using a hotel's crib, be sure to ask about the size, the sheets and the condition. If you arrive and are unhappy with what the hotel has provided, give us a call and we will be happy to accommodate your needs.

Q. What if I am not satisfied with the condition of the equipment delivered?
A. We are confident you will be satisfied with the condition of the equipment. We conduct safety inspections and sanitize each piece of equipment before each rental. If you are not satisfied with the equipment, we are happy to replace it as soon as possible. We do not offer refunds after the rental has ended or exchanges for toys/items due to a childs lack of interest in the item.

Q. What are the rental terms?
A. Rental terms and conditions are clearly communicated on our website. We ask you to read them carefully, by completing a reservation with Rockabye Baby Rentals you agree to all the terms stated. You may read our complete Terms and Conditions by clicking this link.

Q. When will my credit card be charged?
A. You will be charged a non-refundable $20 Deposit at the time of reservation. The remainder of the order total will be processed 2 to 5 days prior to the date of delivery. Cancellations made more than 2-Days in advance of delivery are refunded minus the $20 non-refundable deposit. Cancellations within 48-hours of delivery date will be refunded 50% of the order total. Cancellations made after equipment has left our warehouse or no-show for self pick up will not be refunded. No refunds are provided for early termination of orders or for equipment which is not used. Partial refunds will be mailed in the form of a check unless payment has been made using PayPal. PayPal refunds will be made via PayPal.

Q. How far in advance should I make a reservation?
A. You should place your reservation as soon as you know your travel dates. If you will be traveling around a holiday or high travel period, we recommend reserving early, as we do sell out at peak seasons. All equipment is on a First Come/First Served basis, equipment is not confirmed until the completed rental agreement is received and payment information is on file. Availability of equipment is confirmed when a reservation is made.

Q. Why should I rent instead of traveling with my own equipment?
A. The reasons are many and varied - It is additional and often bulky luggage. Most Airlines now charge for extra luggage, especially with International flights. With increased security at Airports globally, increased luggage per person equals a longer check in process for all. Airlines can on occasion damage and loose your equipment in transit, claims are difficult to file and rarely are compensated in such instances. Traveling with a child is a much more comfortable and pleasurable experience, knowing all your baby's needs can be catered to at your final destination.