Frequently Asked Questions
Q. Is the equipment sanitized?
A. Yes, hard surfaces are disinfected, then steam sanitized, dried
and bagged so they remain dust free. Soft goods are laundered in
dye-free, purfume-free organic detergent. All equipment is safety
inspected to assure that any damaged, recalled or stained equipment
is removed from our rental inventory.
Q. Does the equipment meet current
A. Yes, all Rockabye Baby Rentals equipment is JPMA certified and
meets all U.S. Federal Safety standards. Our cribs comply 16 CFR
1219 and 16 CFR 1220 safety standards for Cribs. We are registered
with the Consumer Product Safety Commission (CPSC) to receive all
product recall notices. If an item in our inventory is recalled,
we immediately remove it from use permantently.
Q. Are there a minimum number of
days I have to rent equipment?
A. No, but we do have minimum rental order of $40 in most locations.
Q. When does the rental term start?
A. At the time you or your authorized agent accepts possession.
Items returned/picked up after 1PM will be charged for the day of
Q. Are you Insured?
A. Yes, Rockabye Baby Rentals carries insurance.
Q. Can delivery be made to our hotel
prior to arrival and picked up after departure?
A. Yes, all items with the exception of cribs can be left at the
bell desk under your name or left in your room. It is important
you notify the hotel of your rental with Rockabye. Items should
either be returned to the Bellman Station to hold for Rockabye pickup,
or left in the guest room with permission of the hotel to hold for
Rockabye's arrival. Cribs must not be moved by anyone other than
Rockabye personnel. Hotel staff is NOT to disassemble or remove
cribs from guest rooms. Renter is responsible for equipment until
it is returned to Rockabye's possession, so please notify your hotel
not to move equipment.
Q. Can I pick up the equipment myself?
A. We can arrange for self pickup and self return at most of our
locations with the exception of cribs and toddler beds. Cribs &
Toddler Beds are not available for self pickup or Airport delivery
due to insurance restrictions.
Q. We will be staying at a private
residence; can delivery be made prior to my arrival?
A. Yes, just provide us with the name, address and telephone number
of the person at the residence we are to delivery to.
Q. What is the law in Texas regarding
A. Sec. 545.412 and 545.413. Child Passenger Safety Seat Systems;
(a) A person commits an offense if the person operates a passenger
vehicle, transports a child who is younger than eight years of age
and less than 4-feet 9-inches in height, and does not keep the child
secured during the operation of the vehicle in a child passenger
safety seat system according to the instructions of the manufacturer
of the safety seat system.
(b) An offense under this section is a misdemeanor punishable by
a fine of not less than $100 or more than $200.
Proper Child Restraint Recommendations
- Birth to at least 1 year old AND at least 20 pounds, Infant only
or rear-facing convertible
- Birth to at least 1 year old More than 20 pounds and less than
35 pounds, Rear-facing convertible designed for heavier infants
- More than 1 year old, more than 20 pounds, up to approximately
40 pounds, Convertible or forward-facing seat with harness
- More than 40 pounds, ages 4-8 unless 4'9" tall, Belt-positioning
booster (high-back or no-back)
Always Make Sure
Harness straps are at, or below, shoulder level.
Harness straps should be at or above shoulder level-check manual.
Belt-positioning booster seats are used with lap\shoulder belt combination
Do not place infants in the front seat of vehicles with active air
5-point harnesses provide the best protection
Make sure the lap belt portion fits low and tight to avoid abdominal
Children 12 and under are safest when properly restrained in the
rear seat. Keep children rear-facing as long as possible. Always
refer to the child safety seat instructions and vehicle manufacturer's
instructions for weight and height limits, proper use and installation.
Q. Can you install carseats?
A. No. Due to liability and insurance restrictions
Rockabye personnel cannot install car seats or assist with installation
of car seats. Manufacturers Instructions are provided with each
car seat and you can click on the "LATCH" logo on our
website to review installation videos. You can also check for an
Inspection Station by going to the SafeKids.org
Q. Can we be met at the Airport?
A. We offer Airport Meet & Greet service in most locations.
Since each airport is designed differently and has different security
rules, please provide us with your arrival/departure information
and car rental information, if available, so we can best assist
you with these arrangements. Do not leave equipment inside Rental
Cars, take equipment to the Rental Counter to hold for Rockabye
Q. Are there reasons I should not
use the Hotel's crib?
A. Some hotels claim to offer full-size cribs, but actually carry
"hotel size or mini cribs". Due to changes in Crib regulations,
many hotels only supply Pack N Play's which are not appropriate
for children over 35-lbs. Before you commit to using a hotel's crib,
be sure to ask about the size, the sheets and the condition. If
you arrive and are unhappy with what the hotel has provided, give
us a call and we will be happy to accommodate your needs.
Q. What if I am not satisfied with
the condition of the equipment delivered?
A. We are confident you will be satisfied with the condition of
the equipment. We conduct safety inspections and sanitize each piece
of equipment before each rental. If you are not satisfied with the
equipment, we are happy to replace it as soon as possible. We do
not offer refunds after the rental has ended or exchanges for toys/items
due to a childs lack of interest in the item.
Q. What are the rental terms?
A. Rental terms and conditions are clearly communicated on our website.
We ask you to read them carefully, by completing a reservation with
Rockabye Baby Rentals you agree to all the terms stated. You may
read our complete Terms and Conditions
by clicking this link.
Q. When will my credit card be charged?
A. You will be charged a non-refundable $20 Deposit at the time
of reservation. The remainder of the order total will be processed
2 to 5 days prior to the date of delivery. Cancellations made more
than 2-Days in advance of delivery are refunded minus the $20 non-refundable
deposit. Cancellations within 48-hours of delivery date will be
refunded 50% of the order total. Cancellations made after equipment
has left our warehouse or no-show for self pick up will not be refunded.
No refunds are provided for early termination of orders or for equipment
which is not used. Partial refunds will be mailed in the form of
a check unless payment has been made using PayPal. PayPal refunds
will be made via PayPal.
Q. How far in advance should I make
A. You should place your reservation as soon as you know your travel
dates. If you will be traveling around a holiday or high travel
period, we recommend reserving early, as we do sell out at peak
seasons. All equipment is on a First Come/First Served basis, equipment
is not confirmed until the completed rental agreement is received
and payment information is on file. Availability of equipment is
confirmed when a reservation is made.
Q. Why should I rent instead of
traveling with my own equipment?
A. The reasons are many and varied - It is additional and often
bulky luggage. Most Airlines now charge for extra luggage, especially
with International flights. With increased security at Airports
globally, increased luggage per person equals a longer check in
process for all. Airlines can on occasion damage and loose your
equipment in transit, claims are difficult to file and rarely are
compensated in such instances. Traveling with a child is a much
more comfortable and pleasurable experience, knowing all your baby's
needs can be catered to at your final destination.